Reservation payment. In order to guarantee the reservation, it is necessary to confirm with advance payment of 100% of the stay.
In case of cancellation or modification outside the indicated times, the client expressly accepts the penalty of 20% of the first night of the reservation.

- Cancellations or modifications are allowed up to 24 hours during low season and 48 hours during high season (December 22, 2025, to January 12, 2026) before the check-in date, with no penalty.
- Payment of the reservation. In order to guarantee the reservation, it is necessary to confirm with a 100% advance payment of the stay.
- In the event of cancellation or modification outside of the indicated times, the guest expressly accepts a penalty of 20% of the first night's reservation.

The prices indicated are only valid for the number of guests, date and duration of the reserved stay. They do not include additional expenses that you may incur during your stay at the hotel.

**check in 3:00pm** check out 12:00m.

At the time of entering and paying for your reservation on our website, it will imply acceptance without any modification of the terms and conditions, without the need for a conventional signature.** IMPORTANT For minors to enter the hotel, it is necessary to present the civil registry. and minor's identity card. If they are not accompanied by their parents, the person responsible for caring for the minors must present a document authorizing possession of the minor, duly signed and authenticated by at least one of the parents. Law 1098 of 2006 Code of childhood and adolescence.

HOTEL INSURANCE: it is optional and will have a cost of COP $6,000 per person per night, which can be paid directly at the hotel upon arrival. EARLY CHECK-IN It is our pleasure to allow your check-in before the established time, however, it is subject to the availability of the Hotel at the time of your arrival. If you would like to guarantee that the room will be available upon your arrival, we recommend that you reserve the room one night before the actual arrival date. LATE CHECK-OUT Subject to hotel availability and has an additional charge Until 6pm $105,000 + VAT 19% Until 8pm $135,000 + VAT 19% After 8pm the total value of the night is charged (current taxes designated by the national government will apply when applicable).

**You can exercise your right to withdrawal only in non-face-to-face purchases made on our website www.capilladelmar.com or at the telephone reservation center, within a maximum of five (5) business days after confirming the purchase. If the entry date is before five days, the right to withdrawal will not apply. Once the request is received, we will refund the full value of the money without discounts or withholdings within a maximum period of 30 calendar days from your request. We will do this by bank deposit to the holder of the reservation or by credit card reversal. To make your request, contact [email protected]
TAXES: According to Colombian law, tourists who have an entry and stay permit with the PIP-3, PIP-5, PIP-6 or PIP-10 stamps or the current temporary visa TP- are also exempt from paying taxes. 7, TP-11 or TP 12 and non-residents who remain in the country for more than 60 days. Anyone who does not comply with this requirement must pay the tax at the hotel.

CARD FRAUD CONTROL.
To protect credit card holders from fraud, it is required that the guest present the credit card used to make the online reservation and an official photo ID of the cardholder at check-in.
The hotel reserves the right to reject the guest at check-in for not complying with this requirement.
If the cardholder is not the one staying at the hotel, the guest must present clear photocopies of the front and back of the credit card used and the photo identification document, duly signed by the owner of the card.
The hotel may cancel a confirmed reservation if it is suspected that a fraudulent card has been used, therefore, the holder of the card that will be used as a means of guarantee must be the same one who made the reservation and enjoyed the benefits. hotel services.
Otherwise, you must contact our Reservations Department at the email: [email protected] for validation or by phone at 57 5 6517001 in the city of Cartagena – Colombia.