The Incentive

When choosing Rate: Paquete Asociados Colombia USD. Book at least 6 night(s) and win 30% discount.

Deposit / Guarantee Policies

Reservations made with our promotional plans must be prepaid for the entire stay.

To protect credit card owners from fraud, it is required that the guest present the credit card used to make the online reservation and an official photo ID of the cardholder at check-in. The hotel reserves the right to reject the guest at check-in for not complying with this requirement. If the cardholder is not the one staying at the hotel, the guest must present clear photocopies of the front and back of the credit card used and the photo identification document, duly signed by the owner of the card. The hotel may cancel a confirmed reservation if it is suspected that a fraudulent credit card has been used. The name of the cardholder that will be used as a means of payment must be the same as the one who makes the reservation and enjoys the Hotel services.
Otherwise, we request that you contact our Reservations Department at the email address [email protected] or at 6517001 ext 206, 248 and 224 in the city of Cartagena – Colombia between the hours of 8:00 AM – 6:00 P.M. Saturdays 8:00 AM -12:00 M and Holidays 9:00AM - 1:00PM

In order to guarantee the reservation, it is necessary to confirm with advance payment of the reservation

To protect credit card owners from fraud, it is required that the guest present the credit card used to make the online reservation and an official photo ID of the cardholder at check-in. The hotel reserves the right to reject the guest at check-in for not complying with this requirement. If the cardholder is not the one staying at the hotel, the guest must present clear photocopies of the front and back of the credit card used and the photo identification document, duly signed by the owner of the card. The hotel may cancel a confirmed reservation if it is suspected that a fraudulent credit card has been used. The name of the cardholder that will be used as a means of payment must be the same as the one who makes the reservation and enjoys the Hotel services.

Otherwise, we request that you contact our Reservations Department at the email address [email protected] or at 6517001 ext 206, 248 and 224 in the city of Cartagena – Colombia between the hours of 8:00 AM – 6:00 P.M. Saturdays 8:00 AM -12:00 M and Holidays 9:00AM - 1:00PM

Cancellation Policies

Reservations with promotional rates do not allow cancellations. If this occurs, the hotel will charge the penalty corresponding to the total stay.

The client may cancel his/her reservation within a maximum period of 48 hours without penalty.

Late cancellation: Cancellations that occur outside the policy generate a penalty corresponding to 20% of the total value of the nights of accommodation not received.